2019 Customer Service Award of Excellence | FRPO - Federation of Rental-Housing Providers of Ontario

This award recognizes a residential rental company who has delivered outstanding customer service to its residents. Organizations will be judged on their commitment to high standards of resident care in their teams and organization. Our panel of judges will take into consideration your activities, initiatives and programs that involve residents and show a willingness to go above and beyond ‘just housing’ or the status quo. This award can be applied for as a single community or as a company- wide initiative.

NOMINATION DEADLINE: Monday, September 30th, 12:00pm Noon

You may view the 2019 submission package here: MAC AWARDS

ALL NOMINATIONS MUST BE FRPO MEMBERS IN GOOD STANDING

For more information, please contact:
Lynzi Michal, Director of Membership &
Marketing lmichal@frpo.org
416.385.1100 Ext 22

Please review Eligibility and Entry Requirements prior to submitting your nomination. Thank you.

The information provided is what will be used should your submission be short-listed.
Please ensure all information is correct.

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1. Company Name *

2. Contact Person *

3. Phone Number *

4. Email Address *

5. Number of units in portfolio *

6. Describe your resident profile (Students, seniors, families, etc) *

7. What is your customer service vision or mission statement? *

8. What communication/management tools, training or processes are used to maintain a high level of customer service? *

9. Profile of activities or programs provided to residents (resident events, services etc) *

10. Please describe any new services or initiatives that have been introduced in the last year *

11. Please provide specific examples of actions taken by your company demonstrating service "beyond the call of duty" *

12. Please describe your efforts in building a strong resident community *

13. Please describe how your customer service strategies make your organization unique from others in the industry? *

14. How does your company actively monitor and audit customer service levels and resident satisfaction? *

In Addition:
Please include images relevant to customer service (resident appreciation events, welcome brochures, etc) and your company’s high-resolution logo in .jpg and .eps formats

Supplemental Files

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Finalize Submission *

ALL NOMINATIONS MUST BE FRPO MEMBERS IN GOOD STANDING

The Federation of Rental-housing Providers of Ontario
Contact: Lynzi Michal, Director of Membership and Marketing
20 Upjohn Road
Suite 105
Toronto, ON M3B 2V9
lmichal@frpo.org
416.385.1100 Ext 22

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