The staff and Board of Directors at FRPO are deeply committed to the health & safety of our members, those we serve in the rental housing industry and our communities at large. We share in the increasing global concern about COVID-19. We understand our members may have questions and concerns. To assist you, we have compiled the following resources. We are monitoring the situation and will continue to update this information as it is made available. All upcoming FRPO events have been impacted and we do encourage you to check our event calendar regularly for updates. You may also log in here to view member bulletins.
FRPO Members are committed to the health & well being of our residents. We know that some of our residents are experiencing financial difficulty at this time. If you are, please contact your PM or landlord to advise them of your current conditions. More Information
List of Essential Workplaces
For the purposes of this order, businesses include any-for-profit, non-profit or other entity providing the goods and services described herein.
Ontario Orders the Mandatory Closure of All Non-Essential Workplaces to Fight Spread of COVID-19
To further contain the spread of COVID-19, the Ontario Government will order the mandatory closure of all non-essential workplaces effective as of Tuesday, March 24th at 11:59 p.m. This closure will be in effect for 14 days with the possibility of extending this order as the situation evolves. A full list of businesses that are permitted to stay open will be released tomorrow.
Landlord and Tenant Board Suspends Issuing New Eviction Orders
On March 19th, Tribunals Ontario announced the suspension of all hearings related to eviction and the issuance of eviction orders unless the matter relates to an urgent issue such as an illegal act or serious impairment of safety.
Supporting Tenants during the COVID-19 Crisis
FRPO has been actively involved in discussions with the Ministry of Municipal Affairs and Housing as the Government tackles the many challenges associated with the COVID-19, including the continuity of residential tenancies. Our President and CEO Tony Irwin sent a letter to Minister Clark outlining a proposal to mitigate potential non-payment of rent due to an inability to obtain employment income or EI supports.
Canada’s COVID-19 Economic Response Plan
On March 18, 2020, the Prime Minister announced a new set of economic measures to help stabilize the economy during this challenging period. These measures, delivered as part of the Government of Canada’s COVID-19 Economic Response Plan, will provide up to $27 billion in direct support to Canadian workers and businesses.
Ontario Enacts Declaration of Emergency to Protect the Public
On March 17th, the Government of Ontario announced that it is taking decisive action by making an order declaring an emergency under s 7.0.1 (1) the Emergency Management and Civil Protection Act.
A Message from Tony Irwin, FRPO President & CEO
On March 27th, Tony Irwin provided the following message to FRPO Members. Please click here to watch.
Keeping all Lines of Communication Open Between Landlords and Tenants During COVID-19
We’re now heading into the second week of social distancing, and it could stretch on for weeks or months. Millions of people are working from home. Landlords and rental property managers are working long hours as their tenants stay close to home, ensuring common areas are routinely sanitized and disinfected so that everyone residents, maintenance staff, delivery people alike remains safe from COVID-19.
This is definitely a stressful time for the sector. There is fear if tenants are requested to leave work, they’ll be unable to make rent. Thankfully, both the Ontario and federal governments are putting measures in place that will help assist tenants pay their rent. Ottawa has announced an emergency care benefit for self employed people, and a deferral of income tax owing until August 2020. It’s also expanded the eligibility for employment insurance. Landlords should do their best to ensure their tenants know about these initiatives.
Indeed, a key requirement for landlords during these uncertain and unsettling times is communication. Landlords value their relationships with their tenants, and it’s critically important right now to make efforts to keep all lines of communication open.
Providing regular updates as important information is released is recommended, to keep residents in the loop of all the steps being taken to reduce transmission of the virus. This might mean letting your residents know, what extra efforts on-site cleaning staff are taking to ensure the property is following the Ontario Public Health’s recommendations for cleaning and disinfection plus any other additional measures being taken by all levels of governments to assist during this time.
It would also be helpful to try to keep residents abreast of any updated maintenance policies, and the need to review maintenance and repair requests in occupied units in order to reduce risk to tenants, staff and repair contractors. It is recommended that urgent repairs should take top priority, but others may need to be deferred for the time being in order to reduce any chance of exposure.
Landlords may also want to advise their residents that they’ll be working with them to ensure their housing is secure. These are difficult times, and this could just be the beginning. It has always been important for landlord-tenant relationships to be based on trust and mutual respect. But never more so than right now.
Landlords need to be hyper-vigilant in the COVID-19 pandemic
We’re in the midst of a global pandemic, an urgent situation that’s requiring all of us to dramatically alter the way we live and work. Governments and businesses have had to move into high gear to contain COVID-19 and to do whatever it takes to protect citizens, clients and customers. Read more
Coronavirus (COVID-19) Events Update
The staff and Board of Directors at FRPO are deeply committed to the health & safety of our members and those we serve in the rental housing industry. We share in the increasing global concern about COVID-19. Read more
FRPO has made the following forms available for members to assist through the current COVID-19 situation. If you have any questions, please contact Asquith Allen, Director of Policy and Regulatory Affairs by email: firstname.lastname@example.org
Note: The following forms do not constitute legal advice and you should always consult with a legal expert for counsel specific to your buildings.
- COVID-19 Rent Arrears Repayment Agreement
- COVID-19 Positive Case Building Notice
- COVID-19 Resident Letter
- NORI Cover Letter – Collection Deferral
Cohen Highley LLP has provided several legal bulletins related to operational issues during the COVID-19 crisis. You may find a link to these here
Public Health Ontario
PHO has developed the resources below to support stakeholders with the outbreak of Coronavirus Disease 2019 (COVID-19). These are posted on their website for reference but the most current versions of all public, pubRelic health, and health care guidance can be found on the Ministry of Health’s website.
- Cleaning and Disinfection for Public Settings More Info
- How to Wash Your Hands More Info
- How to Self-Isolate More Info
- How to Self-Monitor More Info
Toronto Public Health
This fact sheet provides property owners, property managers, hotel management and cleaning/ facilities staff of commercial or residential buildings with infection prevention and control (IPAC) guidance that is appropriate for non-health care settings. This document may be updated as the situation is rapidly changing, and new information becomes available. Refer to Toronto Public Health’s website for the latest updates.
- COVID-19 – General Infection Prevention and Control (IPAC) Practice and Disinfection Guidance for Commercial or Residential Buildings More Info
- Social Distancing on Elevators – TPH has created the following poster to print and hang outside of elevators so residents see it before the enter
City of Toronto
As per the City of Toronto’s news release today, Landlords and Condo Boards are being urged to adopt new health and safety measures to protect residents from COVID-19. Large residential buildings with a high number of units require new practices and a rigorous cleaning routine to prevent viral spread.
Building operators and staff should follow these guidelines to protect residents in vertical communities:
- Alcohol-based hand sanitizer or a hand washing station with soap and water should be placed at all building entrances.
- Alcohol-based hand sanitizer should be available in all common areas that remain open, such as laundry rooms.
- Close non-essential common areas such as bathrooms, gyms, playrooms, playgrounds and other high traffic areas.
- Routine cleaning of frequently touched surfaces in common areas, including doorknobs, elevator buttons, light switches, toilet handles, counters, hand rails, touch screen surfaces and keypads, with common household cleaners and disinfectants.
- Organize the building to accept deliveries of essential goods, like medications, for residents to avoid non-essential trips outside.
- Post signage limiting the number of residents allowed in common areas, including laundry rooms and elevators, to ensure that individuals are able to maintain a two-metre distance. Consider allowing a maximum of three residents at a time in elevators.
- When showing units or suites for sale or lease, practice physical distancing – keep a safe distance of two metres from the resident and wash hands with soap and water, and or use an alcohol-based hand sanitizer, before and after the visit.
Additional information regarding General Infection Prevention and Control (IPAC) Guidance for Commercial or Residential Buildings can be found here.
The City’s website is updated daily with the latest health advice and information about City services, social supports, and economic recovery measures. Check https://www.toronto.ca/covid-19/ for answers to common questions before contacting the Toronto Public Health COVID-19 Hotline or 311.